Shipping
- Ireland: Free shipping, delivery in 2 to 5 working days.
- Europe: Free shipping, delivery in 2 to 5 working days, (Italy, France, Germany, United Kingdom, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Luxembourg, Netherlands, Norway, Romania, Slovenia, Sweden, Switzerland).
- Spain and Portugal (Peninsula): Free shipping, delivery in 24/48 hours.
- Balearic Islands (Spain): Shipping 2,95€, delivery in 24/72 hours.
- Canary Islands, Ceuta and Melilla (Spain): 3,95€, delivery in 2 to 5 working days.
- For orders costing less than €10, there is a small additional shipping charge.
- We prepare all registered orders from Monday to Friday before 16:00 hours. Any orders placed after this time will be dispatched the following day with some exceptions.
- The delivery time information is based on working days and starts to count from the day the order is sent. There is no delivery on Saturdays, Sundays and public holidays.
- When placing an order in the online shop, the customer will receive a confirmation email with the order information. You will also receive updates for tracking your order by email, advising you of the exact delivery date.
Exchanges & Returns
Exchanges and returns are allowed within a maximum period of 14 days from receipt of the product.
How do I change an order?
- In the event that the product is defective of origin or the product arrives damaged, opened or deteriorated due to transport, send us an email to info@murwal.com with your order number, your contact information and indicating the fault that the product presents. Our Customer Service will contact you via email to manage the exchange for a new one and will ask for graphic evidence (photos and/or videos) to verify the defect it presents. Once the return is approved, we will send you the new product at no additional cost.
- Changes in the Peninsula and Portugal: In the event that the client has requested a different product by mistake, you must request the change by email to info@murwal.com within a period of no more than 5 days from the date of delivery of the order. We will manage the return and provide you by mail with the address to which the erroneous product should be sent. The cost of shipping the new product and collecting the product that has arrived in error will be borne by the customer (in the event that Murwal has sent a different product by mistake, the shipping costs will be borne by us).
- Extra peninsular change: andn in the event that the customer has requested a different product by mistake and it is an extra peninsular exchange, the client must contact us by email at info@murwal.com and we will inform you of the cost associated with said transaction (Murwal is not responsible for any possible customs costs that this shipping may generate).
- For hygiene reasons (since it is a product that is placed in the ears), exchanges and returns of the earphones are only allowed in the above cases, that is, when the product has arrived defective or when the customer has received a product different from the one you ordered by mistake, returns for other reasons will not be accepted under any circumstances. In the event that the customer wants a refund instead of exchanging the earphones for new ones, they must contact us as in the previous case and they must send us the earphones back, once we receive them, we will verify that they are indeed defective, and if applicable, we will proceed to reimburse them. In all cases, refund payments will be made in the same way that the customer placed the order.
In all the above cases, the product must be returned in its original packaging, If you have any questions, contact us through our email: info@murwal.com