- The estimated delivery time for orders is 24/48 hours (we ship free to the entire peninsula (Spain and Portugal)).
- We also ship to the Balearic Islands, the estimated delivery time for these orders is 24/72 hours.
- Shipments to the Canary Islands, Ceuta, Melilla and shipments to Europe have a delivery time of 5-10 working days.
- Shipments are free (to the peninsula (Spain and Portugal)), except for shipments to the Balearic Islands which have a cost of 3.95, the eeshipments to the Canary Islands, Ceuta, Melilla and Europe that have a cost of 6.95, andy In the case of orders less than 12, shipping will have an additional cost of 3.95.€.
- We prepare all registered orders from Monday to Friday before 4:00 p.m. Any order placed after that time will be shipped the next day, except in exceptions.
- The deadline information is taking into account business days and starting from the day the order is sent. There is no delivery on Saturdays, Sundays and holidays.
- When placing an order in the online store, the customer will receive a confirmation email with the information of said order. You will also receive an SMS and/or email to track your order and notify you of the exact delivery date.
Returns & Returns
Exchanges and returns are allowed within a maximum period of 14 days from receipt of the product.
¿How do I change an order?
- In the event that the product is defective of origin or the product arrives damaged, opened or deteriorated due to transport, send us an email to hello@ Murwal.is with your order number, your contact information and indicating the fault that the product presents. Our Customer Service will contact you via email to manage the exchange for a new one and will ask for graphic evidence (photos and/or videos) to verify the defect it presents. Once the return is approved, we will send you the new product at no additional cost.
- Changes in the Peninsula and Portugal: In the event that the client has requested a different product by mistake, you must request the change by email to Murwal within a period of no more than 5 days from the date of delivery of the order. We will manage the return and provide you by mail with the address to which the erroneous product should be sent. The cost of shipping the new product and collecting the product that has arrived in error will be borne by the customer (in the event that Murwal has sent a different product by mistake, the shipping costs will be borne by us).
- Extra peninsular change: andn in the event that the customer has requested a different product by mistake and it is an extra peninsular exchange, the client must contact us by email at Murwal and we will inform you of the cost associated with said transaction (Murwal is not responsible for any possible customs costs that this shipping may generate).
- For hygiene reasons (since it is a product that is placed in the ears), exchanges and returns of the earphones are only allowed in the above cases, that is, when the product has arrived defective or when the customer has received a product different from the one you ordered by mistake, returns for other reasons will not be accepted under any circumstances. In the event that the customer wants a refund instead of exchanging the earphones for new ones, they must contact us as in the previous case and they must send us the earphones back, once we receive them, we will verify that they are indeed defective, and if applicable, we will proceed to reimburse them. In all cases, refund payments will be made in the same way that the customer placed the order.
In all the above cases, the product must be returned in its original packaging, If you have any questions, contact us through our email: hello Murwal.is